Introduction
This statement sets out important information about privacy protections that we extend to personal information you provide to us through our web sites.
This page explains the type of information that is collected by the Department, how such information is used, and under what circumstances and to whom it may be disclosed. If you have any privacy concerns, you should direct them to us by writing to:
The Privacy Officer
Department of Infrastructure, Transport,
Regional Development and Local Government
GPO Box 594
CANBERRA ACT 2601
Australia
Information collected
Your email address
Your email address will be recorded should you purchase services or products from this web site, make a contribution to any of the Department's web sites, or if you provide feedback through any of our online forms.
Your email address will only be used for the purpose for which you have provided it and will not be added to any mailing lists. We will not use or disclose your email address for any other purpose, without your prior written consent.
Alternative arrangements are made available for users of this site who do not want their email address to be recorded by the Department of Infrastructure, Transport, Regional Development and Local Government.
Clickstream data
When you visit this web site, our Internet Service Provider (CSC Australia) makes a record of your visit and logs the following information for statistical purposes. This includes your server address, top-level domain name (for example .com, .gov, .au, .uk etc), the date and time of visit to the site, the pages accessed and documents downloaded, the previous site visited, and the type of browser used. No attempt will be made to identify you or your browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider's logs.
Cookies
A cookie is a small file sent by the Department's web server onto the user's web browser software when the user accesses this web site. (An explanation of cookies generally can be found at the site of the Australian Privacy Commissioner.)
Some parts of this web site may use a cookie to maintain contact through a session. The cookie allows the Department to recognise you as an individual as you move from one page of this web site to another. This cookie will expire on the close of your browser session or on the closing down of your computer.
Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable cookies or to warn you when cookies are being used.
No attempt will be made to identify anonymous users or their browsing activities unless legally compelled to do so, such as in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider's log files.
Credit card information
If you choose to pay for a service or product using the secure credit card payment facility available at this site you will be asked to provide your credit card details, your name, a shipping address and your email address. These details are required so that we can ship your order and a tax invoice / receipt.
The Department of Infrastructure, Transport, Regional Development and Local Government does not store credit card details. All transactional data is stored on a secure site hosted by a Contracted Service Provider (EWAY). EWAY employs industry standard 128-bit Secure Socket Layer (SSL) security technology. SSL is cryptography technology that uses special codes (public and private keys) that encrypt credit card details and personal details sent over the Internet. SSL encryption turns these details into an unintelligible string of characters and symbols and makes it virtually impossible to decipher. In addition, if a message is somehow tampered with, SSL technology will detect the tampering and reject the message.
The Department of Infrastructure, Transport, Regional Development and Local Government will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our Internet Service Provider's logs.
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Information disclosed
Information provided to the Department will only be used for the purpose for which you have provided it and is not disclosed to any other party unless stated as otherwise. Client contact information is kept by the Department to process transactions. It will not be published or passed on to anyone.
Contacting the Privacy Commissioner
Advice about the Internet and personal information can be found on the Privacy Commissioner's web site at www.privacy.gov.au.
Other sites
This site contains links to other sites. The Department of Infrastructure, Transport, Regional Development and Local Government is not responsible for the privacy practices or the content of such web sites.
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